#Troubleshooting

#New copies are not recorded

Check these items in order:

1. The content type is enabled, such as text, image, or files.
2. The source app is not in the ignored apps list.
3. The content does not exceed the capture size limit.
4. The content was not detected as sensitive while “save sensitive content” is off.
5. EcoPaste is running and the tray or menu bar entry is visible.

#The shortcut does not open the window

Check:

1. The shortcut does not conflict with another app.
2. Accessibility permission is granted on macOS.
3. The Win+V replacement option is enabled if you want to use it on Windows.
4. Record the shortcut again in Preferences.

#A record cannot be pasted into the target app

Try:

• Make sure the target app can currently receive input.
• For text records, copy first and paste manually.
• For formatted text, use “Paste as Plain Text”.
• For file records, confirm whether you want to paste the file itself or the file path.

#Search cannot find content

Check the current scope:

• Whether you are searching favorites only.
• Whether a text, image, or files category is selected.
• Whether a custom group is selected.
• Whether the record has a note, since notes are searchable too.

#Backup import fails

Check:

• The file extension is .ecopastebak.
• The password is correct for encrypted backups.
• The overwrite warning has been confirmed when using overwrite import.
• For everyday recovery, prefer merge import.

#Free up storage space

In Preferences, you can:

• Set a retention period and maximum item count.
• Clean resource cache no longer referenced by history.
• Open the data directory to inspect where history and resources are stored.